Access to and the use of the DiscoverIkasi website is provided to you,  herein referred to as the ‘user’ and is subject to the following terms  and conditions. When using this site the user denotes his acceptance  of these Terms, and in agreeing to be bound by them.

All users acknowledge and accept that DiscoverIkasi will from time to  time alter any aspect of the website, as and when it deems necessary  and without notice to the user. The user agrees that it will have no  claim for breach of contract or otherwise in respect of any such  alterations. These alterations are likely to involve design  enhancements and usability improvements to ensure the best experience  for website users.

User Conduct

In use of the website the user warrants that it shall:

(1) Only use the website for lawful purposes, and in such manner that  does not infringe the rights of, or inhibit or restrict the use of the  website by a 3rd party;

(2) Engage in no conduct that is unlawful, or cause inconvenience or  harassment or distress to any other person;

(3) Not post, upload, distribute or transmit any information or  material to which the user does not own the intellectual property  rights;

(4) DiscoverIkasi is permitted to remove any material or restrict or  terminate your access to the website in the event that any of the  above warranties are breached.

Disclaimer

The contents of the website are provided to the user as a guideline  only. Users should not depend on the absolute accuracy of any part of  the contents.

All the prices mentioned have been supplied by the establishment  themselves and are to the best of our knowledge correct.

Users accept and acknowledge that DiscoverIkasi, its officers, agents,  representatives, employees and advisors of any sort shall not in any  way be held liable for damage, loss, costs or expenses that may arise  directly or indirectly from the user’s downloading of content from the  website, or the reliability of any of the content for any purpose.

Hypertext Links

Links to the websites and services of third parties may be  incorporated by the website and its contents. These links will be  provided for the users’ convenience only and their availability does  not constitute an endorsement of the content of such third party  websites by DiscoverIkasi.

Users acknowledge and accept that DiscoverIkasi is not, and shall not  be held responsible for any loss, damage, expense or cost that may  arise from the use of third party websites, products or services  available through third party websites.

Copyright

Unless and except where expressly stated otherwise, copyright in all  the contents of the website belongs to DiscoverIkasi or its third  party licensors.

Notwithstanding the foregoing, DiscoverIkasi hereby authorises you as  a user to view and display the contents for the purposes of selecting  your holiday accommodation and other services provided on the website.

Termination

DiscoverIkasi reserves the right to terminate forthwith, or to refuse  to permit, the use of the Website by any User, at any time and at  DiscoverIkasi’ absolute discretion.

Cancellations and Refunds

DiscoverIkasi will refund any establishment listing fee within 7 days  of application providing the listings team have not completed the work  in preparing the listing for the live website. Once work has been  carried out in preparing the listing, the listing fee cannot be  refunded.

General

All T&Cs shall be deemed to include any other policies contained on  the website from time to time, including but not limited to rules  relating to the data protection policy as set out in the ‘Privacy  Policy’.

Governing Law

These Terms shall be governed by and construed in accordance with the  laws of South Africa.

Non-acceptance of the terms and conditions

If you have not accepted these Terms in full, you do not have the  right to access the contents of the website and therefore should stop  using the website immediately.

Customer charter

While DiscoverIkasi realizes that there will be times we do not get  everything correct, we will endeavour to do our best and offer the  best possible service at all times. When we do get things wrong we  encourage you to tell us. All comments and feedback that you might  have will help us to improve our service. We would like to listen to  you, consider what you think should be done to resolve the problem,  making sure you are satisfied with how it has been handled and make it  easy for you to contact us.

Our response time to queries

It is our aim to attend to all concerns as quickly as possible, and if  we are unable to assist you immediately we will attempt to reply  within 48 hours. However we will acknowledge your concern and advise  you who is dealing with your query.